What our Customers say...


This team was very professional - highly recommend!

The entire crew was spectacular. So respectful and took care of us like we were family. So super impressed with the work and clean-up. Highly recommended to anyone that finds themselves in a water or fire crisis.

We chose to work with SERVPRO based off of our previous experience with them, making this our second claim.  They were very professional and knowledgeable. They were able to answer all of our questions and took very good care of our belongings.

SERVPRO was fantastic when our company was opening a new location in Erie, PA.    They came to our aid and helped assess our needs extremely quickly and were able to get the job done in a very timely manner. SERVPRO was also very thorough and detailed oriented, and they played an instrumental role in our business's opening. I highly recommend their services to anyone in need of a deep clean in any restaurant or business of any kind.   Thanks SERVPRO!

I had a client with a water claim that needed attention immediately. I was able to reach out to my Marketing Rep and with in minutes I was able to tell my client the name of someone who would be there to take care of them. SERVPRO was able to secure the situation and put my clients at ease. SERVPRO was very responsive, professional and friendly.



Our fire was caused by a candle at Christmas time. SERVPRO was very professional. They talked to us through the whole process. They were respectful of everything we had. Very friendly. Great attitudes. They felt like a member of our family by the time the job was finished. Adam and his group were very nice and I would recommend them. 

Crew was very thorough and prompt. Nate was awesome and did a very good job.

SERVPRO is a great company. My basement flooded at the beginning of January and I called SERVPRO and they were able to come the same day, which I was not expecting since it was a busy time due to the amount of snow that melted in a day, everyone was having flooding problems, but SERVPRO squeezed me in and came to service my basement and spent most of the evening extracting and doing the job properly, never felt like they were rushing just to be done. The worker's, Adam & Mandy, were extremely professional and very informational. I have never had flooding and every question I had they had an answer to, so very helpful. They left all the equipment there, dehumidifier and about 10 fans to dry everything out, and came back 2 days later to collect the equipment and they cleaned all the floors and disinfected. I would highly recommend this company and if I ever need service again I will be calling them back! Thank you for all your work!

SERVPRO of West Erie County was right there when we were struck with disaster in our office. They were very professional and worked hard to get our business back in shape. If you are ever in need do not hesitate to call them. -Lake Erie Speedway

SERVPRO came to our place of business right away. They consistently checked to ensure that the drying process was working.  If there was any dampness, they would block off the dry areas to speed the drying process.

I was very pleased that SERVPRO got our place dried out.

In the worst disasters SERVPRO is professional and caring. The customer reviews speak for themselves! I would definitely recommend to my friends and family.

Friendly and easy service!

I just purchased a new home and called to have the HVAC cleaned out prior to moving in. Tyler and Elmer came out were awesome, polite and professional. The difference it makes having a cleaned furnace system is amazing plus it smells good now every time the furnace kicks on!

TJ Wilson and his partner were phenomenal. A few of my colleagues and I were asked to stay late in our store due to an emergency sewage problem and they helped talk us through with all of the middlemen involved between the parties and clearly explained to us what was expected. Overall, these guys kept it light-hearted and professional and were very personable even though they literally were cleaning up sewage. 10 out of 10 would ask these guys to come back even if they were to only clean out our bathrooms again!

Have used SERVPRO for years. Professional, certified, and top of the line equipment. Would always recommend them to my family and customers.

Had an issue with mold in a commercial building. Nate was a great help getting me and my tenant through the process. The remediation crew did a great job also in all aspects. Would definitely recommend contacting Nate and SERVPRO in the future.

The best experience I had with a restoration company. All very nice and professional.

They were the first ones we could get out to our facility when we had a sprinkler head malfunction. They were fast in response to our emergency needs and very informative of what they were finding. They did a great job!  

Our space heater caught fire in our basement and ruined most of our kids' toys. SERVPRO was great and was able to save some of their stuff. Our whole family was thrilled with their service! 

Nathan Hiles was the perfect gentleman and very easy to work with.

They used plastic runners on entry and carpeted areas not in work site

10+ everyone was wonderful

When my sewer backed up in the basement the day after Thanksgiving, SERVPRO came in and did an excellent job. Adam excelled at his job by explaining everything they would be doing. He and his crew were very professional and caring. I highly recommend SERVPRO. I thank them for all their help, their consideration and their understanding and caring. They definitely made a crappy situation into a good situation.

This was just before Christmas. Job done quickly and sufficiently

I can't begin to thank everyone at SERVPRO of West Erie County enough. When our basement flooded, our phone call was answered promptly and professionally. They were here within hours and did an absolutely amazing job. A flood can be a devastating ordeal- but SERVPRO did a wonderful job of getting everything under control. I don't know what we would have done without them?!?! They helped us restore things back to normal as fast as possible!!
Thank you!!

~The Bridges Family

Adam and Kim made what was a disaster into a great experience. My vacant 2 story rental sprung a leak in a second floor kitchen that went unchecked for at least 2 months. There was neither nook nor cranny that wasn't waterlogged or moldy. By the time Adam and his SERVPRO team were finished, the place was more than ready for a complete remodel. They kept me informed every step of the way. They were thorough and conscientious and I give them 5 stars across the board. This team rocks!

Thanks again Kim, to you and Adam.

Fantastic service, wonderful to work with and super friendly

SERVPRO did a great job!  An environmental health and safety specialist told us that SERVPRO handled the situation exactly right. 

You guys are freaking incredible! Your team defines what a pro is with your skills. A pro takes on only the hardest jobs and make it look easy. Hats off to the entire team!

The crew did a very good job.  I will call again next year to have my whole basement cleaned.

SERVPRO cleaned our HVAC yesterday and I want to say, "What a great team!"

This is the first time we used professionals. SERVPRO arrived quickly and were very professional. They helped relieve our stress.

"I can't say enough about the professionalism and customer satisfaction provided by your crew. Mandy and Craig were exceptional."

"Could not have asked for more. Your team far exceeded expectations. We experienced the customer service of Chick-Fil-a (tops!!) and the integrity and honesty of USAA Insurance (tops!)"

"I recommend SERVPRO for HVAC cleaning. They did an excellent job. I am so proud of the women who did the work for me."

"Mandy and Craig did an outstanding job. They explained everything and were onsite to monitor progress. SERVPRO made a bad decision better."

"The SERVPRO team did an amazing job. The team went above and beyond. They were polite and considerate of all the neighbors in the apartment building. I would highly recommend SERVPRO."

"My experience with SERVPRO went well. They were there quickly and turned our water damage around in a few hours. I really liked their use of iPads. They showed me the equipment they were going to use, and they showed me the contracts on the iPads. It was pretty professional"

"We were satisfied with what SERVPRO of West Erie did. They were there very quickly and did what needed to be done to clean up the site"

Hello Kim.

Our basement flooded due to our sump pump failing one night- We called SERVPRO and they were there within an hour, and this was at 10 pm!. They came in, cleaned up the wetness and was out the door within 30 minutes. This was a very stressful situation for us, since our basement is finished, but the SERVPRO crew assured us that they would take care of everything. The crew was amazing!